Our commitment
Kastl & Zuch Plumbing & Heating Ltd. is committed to providing services that respect the dignity and independence of all customers, including those with disabilities. We work to ensure equal access to the services we provide and to integrate accessibility into our regular operations.
Communication
We communicate with our customers in ways that take their disability into account. Customers can reach us by phone at 519-884-0990, by fax at 519-884-8876, or by email at info@kastlandzuch.com. Where helpful, we are happy to use written estimates, large-print quotes, or alternative communication formats.
Assistive devices
Customers may use their own personal assistive devices to access our services. Where additional accommodations would help, we will work with the customer to find a workable approach.
Service animals and support persons
Service animals are welcome on the parts of our premises open to the public. Customers accompanied by a support person are welcome, and we will not separate a customer from their support person while providing service.
Notice of disruption
In the event of a planned or unexpected disruption to services used by people with disabilities, we will provide notice on this website and at our shop. Notice will include the reason for the disruption, anticipated duration, and a description of any alternative services available.
Training
All Kastl & Zuch staff who interact with customers are trained in accessible customer service, including the Ontario Human Rights Code as it relates to people with disabilities, the requirements of the AODA customer service standard, and how to interact with people who use assistive devices, service animals, or a support person.
Feedback
Feedback about how we provide services to people with disabilities is welcome and helps us improve. You can provide feedback by phone, email, or in person at our Waterloo shop. We will respond to feedback within five business days where a response is requested.
- Phone: 519-884-0990
- Email: info@kastlandzuch.com
- Mail: 3 Colby Court, Waterloo, ON N2V 1Y9
This document
This accessible customer service plan is available in alternative formats on request. Contact us using the information above and we will provide it in a format that meets your needs.